FREQUENTLY ASKED QUESTIONS
Here are our most commonly asked questions by customers. If you don't find the answer you're looking for, contact our team today!
IS IT POSSIBLE TO COPY A KEY FOB?
Yes, it is possible to copy most key fobs currently used in the market today. Some key fobs are easy to copy while others take specialised equipment. When you copy a key fob the original key fob must stay activated for the copy to work. Some newer key fob formats use encryption making them more difficult to copy while a select few formats are still impossible.
HOW DO I PLACE A REORDER?
- Sign into your account and navigate to the historic orders area of your account dashboard.
- Find the key data you would like to use from the list of keys you have stored.
- Click the 'Re-Order' button next to the key data you would like us to use.
- Select from the cloning options available and complete checkout.
- Leave the rest to us! Your new order should ship within 1 business day.
If you have questions please contact us.
IS YOUR ADDRESS A PRIVATE MAILBOX? DO YOU HAVE A REAL OFFICE?
We are a small registered business and operate from a dedicated home-office environment. We currently employ the use of a private mailbox at the address of Fobber, PO BOX 328, Sidcup, DA15 0JB to ensure we can safely receipt and process customer orders in a secure and trackable way.
WHAT HAPPENS IF MY KEY GETS LOST?
We have strict processing procedures to ensure any keys we receive are returned to their owner. If the unthinkable does happen, we have an insurance policy that covers replacement costs up to £180.
Delays during shipping are rare but do happen, with most delays only being 1 business day. If you experience a delay when receiving your package we will work directly with the shipping service to resolve the issue.
CAN YOU COPY CAR KEY FOBS?
Most newer model automotive key fobs cannot be copied. We recommend contacting a local automotive accessory installer to discuss your options. Often local businesses that install car stereos, car alarms, and remote starts have options available.
WHAT DOES THE OUTSIDE OF YOUR PACKAGES LOOK LIKE? IS YOUR COMPANY NAME ON IT?
We do not have any advertisements on the outside of our packages and only our dedicated PO BOX return address is visible.
WHAT HAPPENS IF YOU CANNOT CLONE MY KEY?
If you receive non-working keys through our 'Upload Photo' service, we offer two options. We will work with you to correct the issue and send out working duplicates or offer a different service that has a higher success rate. If we cannot resolve the issue we will send out a pre-paid return label and packaging to retrieve the non-working keys.* Once returned, we will refund the order.
For our mail-in service, we have the ability to test most formats before they leave our facility to ensure they are a working copy of your original. If we find out that we cannot successfully make a working copy of your key we will return your original and refund your order. Any upgraded shipping selection will still be used to return your key which will be deducted from the refund.
Please be aware there are several keys our service does not support. Our key copying wizard will help you identify your keys format to ensure it’s compatible with our service. Also, always make sure to use a working/activated original key with our service. If the original key that we use to make copies ever gets deactivated in the future, all copies will stop working. Deactivation often happens if a tenant ever moves away or reports the key lost or stolen.
We do offer a full 30 days to test your new key(s). If they don’t work or you aren’t satisfied, simply send them back for a refund.
*Pre-paid label and packaging provided for UK domestic orders only.
CAN YOU CLONE PARKING GARAGE PASSES?
Yes, we often can clone parking passes if the format is listed on our compatibility page. Please be aware that many parking system us a feature called anti-passback which tracks if the vehicle is inside the garage or not. If this feature is enabled then any copied passes will still only allow one vehicle in at once. If you are required to scan your parking pass to exit the garage there is a high likelihood that the anti-passback feature is being used.
Please note, we can only duplicate parking passes that are listed on our compatibility page. Many parking passes use technology we cannot copy. If your parking pass works at distances greater than 12 inches there is a high likelihood we cannot copy it.
CAN YOU COPY TWO KEY FOBS INTO ONE?
Unfortunately, due to how RFID access control technology works it is impossible to copy two key fobs into one. If you are currently struggling with a heavy key chain, we do offer ultra lightweight key fobs that could help reduce your overall weight.
WHAT HAPPENS IF YOU DESTROY MY KEY WHILE PROCESSING IT?
While our equipment is specifically designed to prevent this, we offer up to £180 coverage per original key for replacement.
HOW LONG DOES IT TAKE TO CLONE MY KEY?
The total time it takes for us to clone a key depends on the format. Some keys take us less than 20 minutes while others can take over 5 hours.
For our 'Upload Photo' service, it may take up to 1 business day to process but most only take several hours. After approval, customers will be provided a special link to select their blank key(s) and complete checkout. After checkout we will process and ship your order within 1 business day. Most orders received before noon will ship the same day and overnight shipping is available.
For our mail-in service, any order received before noon (Mon-Fri) is typically processed and shipped same day. Our optional rush processing will guarantee they are shipped the same day received. Standard processing orders are also still likely to ship the same day, but could be held overnight if we receive an unexpected volume. If overnight shipping is used both ways it's possible for a customer to be without their key for less than 48 hours.
Review our shipping options.
*Overnight shipping to areas considered rural by Royal Mail may take an additional day.
IS BULK PURCHASING OFFERED?
We may be able to provide a discount on large orders. If you need to place an order for more than 50 units, please contact us.
WILL YOU KNOW IF THE CLONE WILL WORK BEFORE SHIPPING IT TO ME?
For our 'Upload Photo' service we have the ability to test most formats to confirm they will work. Unfortunately, we are unable to fully test several RFID key formats. If you receive non-working key(s), we will work with you to correct the issue. If we cannot correct the issue, we will send out a pre-paid shipping label and return packaging to collect the non-working key(s).* Once returned a refund will be issued.
For our mail-in service we have the ability to test nearly all formats to confirm they are a fully functioning copy.
We do offer a full 30 days to test your new key(s). If they do not work or you are not satisfied, simply send them back for a refund.
*Pre-paid labels and packaging are provided for domestic UK orders only.
IS MY KEY COMPATIBLE?
Please use our order wizard to determine if your key is compatible with our service.
I FOUND A CHINESE COMPANY OFFERING A PRODUCT THAT CAN COPY RFID KEYS FOR $12. WHY WOULD I USE FOBBER?
It's true, there are devices offered by Chinese websites that are capable of cloning one specific key type. This key type was widely used in the 90s, but is rarely used today.
WILL SECURITY KNOW I'M USING A CLONE?
To the access control system, cloned keys appear identical to the original. However, most of our keys do not look visually identical to your original key. We do offer visually identical keys for some select formats. If you wish to keep your key a secret, we recommend selecting one of our key cards which fits conveniently in a wallet or purse, and typically works without having to remove it.
IF MY ORIGINAL KEY IS DEACTIVATED WILL MY CLONE STILL WORK?
A cloned key carries an exact copy of the data on the original key. If your original key is deactivated, both keys will stop working. Deactivation often occurs when a tenant moves away or reports the key lost or stolen.
MY KEY DOESN’T WORK. WHAT DO I DO?
We're sorry if your keys are not working! We will work with you to get the problem resolved. Please login to your account and visit our Help & Support page to raise a support ticket with us.
HOW WILL I KNOW WHEN YOU RECEIVE MY KEY?
For our mail-in service, once your key arrives at our facility you will be automatically notified by email. You will be notified again once the duplication process is complete, and also be provided tracking information once your order ships.
CAN FOBBER CLONE EVERY TYPE OF KEY?
We support most RFID keys currently in use today. However, due to advanced encryption and other factors there are several we do not support. To determine if we support your format, please use our key copying wizard.
HOW DO I PLACE AN ORDER?
For the security and privacy of our customers we only accept orders through our website. To get started please use our online wizard to review the available options for your specific key.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries. Please review our shipping page.
I OWN A RETAIL STORE AND WOULD LIKE TO HOST YOUR KEY FOB CLONING SERVICES, IS THIS POSSIBLE?
We welcome opportunities to partner with other retailers to help market our offering. Please contact us if you wish to discuss this further.
WE JUST MOVED INTO A NEW FLAT AND WERE ONLY GIVEN SEVERAL KEY FOBS, CAN YOU MAKE ADDITIONAL KEYS FOR US?
The short answer is yes, but you may first want to consider another option. All of our clones work off of one original key, which if disabled will also deactivate all clone copies. This may limit your systems ability to act similar to a traditional metal-key based system and not allow you to take full advantage of the features associated with RFID access control.
For this reason, we first suggest you attempt to reset the access control system to give you the ability to authorise new keys. Having the ability to authorise new keys will give you full access to the features associated with access control, and also likely be the most cost effective option in the long-term.
If your system is not able to be reset and remains locked-out, please contact us to find out what alternatives we may be able to offer support.
DO YOU CLONE CREDIT CARDS?
No, we do not clone credit cards or keys used for the purposes noted below. We reserve the right to refuse any order we feel violates these guidelines:
- Credit Cards
- Government/Military Identification
- State Issued Identification
- Student Identification Cards
- Keys that appear to be linked to financial accounts of any kind
CAN YOU CLONE A KEY FROM AN ALREADY CLONED KEY?
Mosty likely, yes. We are usually able to pull the necessary information off any key, even if it's a key which has already been cloned from an original. We also store your key data, so if you originally purchased the key from us you can likely re-order additional keys through your account interface.
CAN YOU USE YOUR PHONE AS A KEY FOB?
Most key fobs operate on 125 khz which is not compatible with the NFC chips commonly installed in mobile phones. Key fob copying services do offer stickers and specialty keys that fit between mobile phones and their protective case. Placing a traditional key fob or sticker near a mobile phone often reduces the performance of the key, so it's important to select a key that uses special material to prevent interference.
HOW MUCH DOES IT COST TO REPLACE AN APARTMENT KEY FOB?
Apartment managers often charge their tenants £75 or more for an additional key fob, while most key fob blanks cost less than £5 to purchase. However, many RFID access control systems also charge a licensing fee which restricts how many key fobs (registrations) can be active in an access control system at once. If the access control system is maxed out on registrations, the cost for upgrading can be thousands of pounds, as most license upgrades only come in bundles of 100 or more.
HOW MUCH DOES IT COST TO COPY A KEY FOB?
Most key fobs will cost around £16 to copy. Price for copying an RFID based key fob can vary due to complexity and how many blank keys are purchased at one time.