GUARANTEE & REFUND POLICY
All our products are covered by a 30-day return policy. For UK domestic orders we provide a return shipping label and protective packaging at no cost.
If you have additional questions or require more information about our Guarantee & Refund Policy, do not hesitate to contact us.
1. REPROGRAMMING SUPPORT
If your original key fob or card ever gets deactivated, any duplicates received from Fobber will stop working. Complimentary reprogramming is included within the first 30 days of receiving your order. Any reprogramming after 30 days will cost £9.99.
2. LOST OR DAMAGED ORIGINAL KEYS
In the unlikely event your original key is lost or destroyed at the fault of Fobber, the company agrees to pay up to £185 to cover cost of replacement, for each original key. Cost of original key replacement is covered up to £185 per original. Coverage is included for all orders being shipped from our office.
3. LOST OR DELAYED PACKAGE SUPPORT
Lost and delayed packages are very frustrating and dealing with Royal Mail can be difficult. We have years of experience resolving shipping issues and will work directly with Royal Mail to locate and/or replace your lost package. This applies for all outgoing deliveries.
4. SPECIAL DELIVERY PROCESSING REFUNDS
Late Special Delivery Refunds – Refunds will be issued on all late Royal Mail Special Delivery mail items that do not arrive by the guaranteed time listed on the Royal Mail website. Refunds will not be issued for Royal Mail Signed For 1st Class or Royal Mail Signed For 2nd Class as these do not provide an on-time guarantee.
5. DECLINED ORDERS
Declined Orders – Partial refunds will be issued involving any paid mail-in orders, which following review, we determine we cannot or are unable to process. Partial refunds will be calculated at the full value of the paid mail-in order, minus any deductable shipping expenses we incur to cover the cost of returning original key(s). Partial refunds are processed in accordance with this policy and may take up to 5 business days to complete.
6. POLICY EXCEPTIONS
Damaged Product – For a full refund our products must be returned undamaged. Of course, if they arrive damaged, we will fix the issue or still provide a refund. Sticker keys with used adhesive and products with custom logos are only returnable for store credit.